If your questions are not answered in the FAQ, please fill out this form and we will get back to you as soon as possible
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A1-1
Please click on the "Registration" button at the top right corner of the
homepage, then selectthe "Student" tab. Fill in your membership details and
check the box "I have read and accepted the terms and conditions and the privacy policy."A1-2
Submit your information and wait for email verification.
Once the verification is complete, you can log in as a member. -
A2-1
Please select a suitable tutor in the "Teacher Info & Pricing" section.A2-2
Choose the number of lessons you want,
go to the shopping cart to confirm your course selection,
then click "Go to payment" to enter the checkout page and
complete the payment via PayPal.※During the checkout process, if the user holds a credit card issued in
Taiwan or a PayPal account registered in Taiwan, payment may not be possible.A2-3
If you have a coupon code, please enter it to complete the online payment.
A2-4
After completing the checkout, go to the teacher's page where you purchased
the course and select your lesson time under the "Class timetable" section. - A3-1
After completing the course reservation, please allow 1-2 days
for us to send you the online course link via email along with a
reminder of your class schedule. If you do not receive the course link
within 1-2 days, please reply to the email at ct0584429@gmail.com or
click on the Chinese Tutor Land Messenger link:
http://m.me/chinesetutorland?hash=(null)&source_id=6946816. We will assist you as soon as possible. -
A4-1
Please go to the teacher's page where you purchased the course,
and make changes or cancel the class in the "Class timetable" section.
Be sure to cancel or reschedule at least 24 hours in advance. - A5-1
Make sure your computer or tablet, camera, headphones,
microphone, and internet connection are ready. -
A6-1
Test your bandwidth to ensure it is greater than 10 Mbps.
If it is less than 10 Mbps, your internet connection may be too slow.
https://www.speedtest.net/result/11763909371 - A7-1
Close any other websites or software that are using bandwidth.
A7-2
Turn off the video camera during the class.
A7-3
If you're using a tablet or phone, switch to a computer instead.
A7-4
Use a more stable browser, such as Google Chrome.
A7-5
If you're using Wi-Fi to connect, switch to a wired connection. Wi-Fi can often have unstable connections. -
A9-1
If the teacher is late or doesn't show up, you can choose to
reschedule the class or convert the lesson fee into store credit,
which can be used as a discount for your next purchase. -
A10-1
If you're not satisfied with your current teacher,
you can convert the remaining lesson fees into store credit,
which can be used as a discount for your next purchase. -
A11-1
Please leave a message on the CTL's Messenger or Email your issue to ct0584429@gmail.com. -
A12-1
The validity is one year.
The course must be completed within one year after purchase.