If your questions are not answered in the FAQ, please fill out this form and we will get back to you as soon as possible
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Welcome to Chinese Tutor Land
Step1: Please register your membership
(Q1: How do I register?)
(Q16: How can I get a discount on the course?)Step2: After registration, if you need to know your Mandarin proficiency level, you can click on the Take the Test Now button in My Level of your membership section to take a Mandarin proficiency test.
(Q2: How to take a Level Test)
Step 3: You can search for a teacher by clicking Search for a Mandarin Teacher, or you can find a Mandarin teacher and a group course that suits your needs at "1on1" and "Group Course."
Step 4: Once you have found a teacher or course, you can choose a course plan that suits you and pay for it. (Q4: How do I purchase a course?)
Step 5: After you have made your payment, please go to your teacher's page to book a lesson time.
(Q3: How do I book a 1on1 course time, cancel my booking, or change the class time?)
(Q10: How long before I can book, change or cancel a class?)
Step 6: Congratulations, you can now get ready for the lesson.
(Q5: Once I have booked a course, how do I access it?)
(Q6: What do I need to prepare for before the class?)
(Q7: Is your Internet connection working?)
(Q8: What should I do if my connection is unstable?)
(Q9: How far in advance do I have to make a booking, change or cancellation before a class starts?)
(Q10: What should I do if the teacher does not show up for class or is late?)
(Q11: What should I do if I want to change my course?)
(Q12: How do I report problems that occur during the course?)
(Q13: How long will the course remain available after I have purchased it?)
(Q14: How would I rate my teacher?)
(Q16: How can I get a discount on the course?)
(Q17: What if my teacher no longer teaches at Chinese Tutor Land or if I want to change my teacher?)
(Q20: Notes on the Refund Policy)
(Q21: What should I do if I forget to attend a class?)
Step 7: What should I do if I need to upgrade my level after the course has been running for a while?
(Q15: How do I upgrade my level?)